Terms of sale

1. Who we are

Date A Live Fan Shop is an independent online store for fans of Date A Live. It is a fan-made store, not affiliated with or endorsed by the rights holders of Date A Live.

2. Products

Each product page describes one item: the character or design named in its title, with the sizes or options you can choose. Photos show the item itself; colours can look slightly different from one screen to another, and measurements are approximate.

Products are offered while they are in stock. If an item you ordered turns out to be unavailable, we tell you and refund it in full.

3. Orders

Your order is placed when you confirm it at checkout and your payment is accepted. The order page then shows your order number: keep it, it is the reference for any question, return or refund.

We may cancel and fully refund an order if an item is unavailable, if a price or description was plainly wrong, or if the payment looks fraudulent.

4. Prices and payment

• Prices are shown in the currency of the country you selected.
• The delivery charge and the total you pay, taxes included, are shown at checkout before you confirm.
• Discounts shown on the site are applied automatically at checkout.
• Payment is taken in full when you order, by card through our payment provider, Stripe. We never see or store your card details.

5. Delivery

Orders are sent with tracking. Processing and delivery times, costs and what happens if a parcel is late or lost are set out in the shipping policy, which is part of these terms.

6. Withdrawal, returns and refunds

You can change your mind and return an item within 14 days of delivery. The conditions and the steps to follow are in the return and refund policy, which is part of these terms.

7. Faulty items and your legal rights

If an item is faulty or does not match its description, contact us and we will replace or refund it. You also keep every right the consumer law of your country gives you, including the legal guarantee of conformity. Nothing in these terms limits those rights.

8. Intellectual property

All names, characters and artwork of Date A Live belong to their respective owners. The texts and layout of this site are ours and may not be reused without our permission.

If you own rights in something shown on this site and want it removed, write to us through the contact form and we will deal with it quickly.

9. Liability

We are responsible for delivering what you ordered, in the condition described. We are not liable for delays or failures caused by events outside our reasonable control, such as carrier strikes, customs holds or extreme weather. Nothing in these terms excludes liability that the law does not allow us to exclude.

10. Your data

We use your personal data to handle your order, as explained in the privacy policy.

11. Changes to these terms

We may update these terms. The version published on the day you order is the one that applies to that order.

12. Contact

Questions about these terms or about an order? Write to us through the contact form.